Reference

Privacy Policy for Indonesia Accounts

We keep our privacy policy tied to the account flow: the details you enter, the device you use, and the wallet path you choose all help us verify…

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airhoki Privacy Policy for Indonesia Accounts
CONTACT PATHS OPEN

How to Reach Our Team

Privacy requests are handled by the same team that handles login help, so you do not need to chase a separate desk.

Live Chat Use live chat for correction requests, login checks, or cookie settings. We reply in the same thread from 09:00 to 23:00 WIB, and we will ask for your registered email or phone before changing anything.
Email Send email when you want a written record of a data copy request, a deletion request, or a question about retention. Include your username, registered number, and the date of your latest login so we can locate the file.
WhatsApp WhatsApp is useful for fast wallet checks linked to DANA, OVO, GoPay, or QRIS. We only discuss account details after we confirm that the number belongs to you and matches the record on file.
RECORDS AND SAFETY

How We Handle Your Records

We treat privacy as a live account control, not a hidden page. That means we separate device logs, wallet records, and support notes, then keep only what we need for account safety…

Data Collection

We collect the details needed for account creation, sign-in checks, and payment records. That usually means your name, phone number, email, IP address, device model, and the time of each request so we can keep the account history clear.

Cookies

Cookies help us remember your session, language setting, and login state across pages. We also use them to spot repeated failed logins and unusual browser changes, which reduces account takeover risk without asking you to sign in again each time.

Account Security

For account security, we match your current login against past device records and may ask for a code sent to your registered contact. If something looks different, we pause the request until you confirm it is really you.

Retention

We keep records only as long as needed for account handling, dispute checks, tax or payment records where local rules require it, and abuse prevention. After that, we remove or anonymize the data in line with our retention process.

Change Requests

You can ask us to correct a name, phone number, or contact email if it is wrong. We will not change a record until we verify the request through the account channel you already control.

Local Law

If you want a copy of the data we hold, or you want us to limit use where local law allows, send the request through support. We will respond with the steps we can take and any extra proof we need.

Privacy Questions You Ask

These answers cover the privacy questions we hear most often before you open an account or send a request. Each answer stays focused on what we collect, how we store it, who can ask for changes, and what happens when local law affects the result. If your situation is unusual, contact us through the same channels and we will check the record with you.

We record the details you submit during registration, plus login time, device type, and contact data used for checks. If you use DANA, OVO, GoPay, or QRIS, we also keep the transaction reference tied to your account.

Yes. Send the request through live chat, email, or WhatsApp, and we will confirm the account first. After that, we can prepare the records we still hold, subject to local law and any security checks.

Tell us which detail is wrong and send the updated value from your registered contact. We verify the request, then update the record where the change is allowed under our internal process and local rules.

We use cookies and similar storage on the browser or app session you choose. They help keep you signed in, remember language choice, and detect unusual activity without collecting more than we need for the account.

We keep data only while your account remains active, while a dispute is open, or while local rules require us to hold payment and audit records. When that period ends, we remove or anonymize what we no longer need.

Use live chat for fast handling, email for a written trail, or WhatsApp if you need a quick identity check. We answer from 09:00 to 23:00 WIB and will tell you the next step after verification.

Yes. When access, retention, or data requests depend on local law, we follow the rule that applies in your area. If a request cannot be completed, we explain the reason through the same contact path.

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