Reference

airhoki Legal Rules for Your Account

We keep the legal side clear from the first step: phone check, region check, then the terms that apply to your account.

Indonesia only where permittedPhone check firstSlots, live tables, crash gamesAndroid, iPhone, desktop

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Access, Data, and Local Law

airhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Local law decides what we can show and where you can use the account, so the legal text is matched to your region before any wallet or game page opens. The same account can show different terms when the device, access point, or payment method changes,

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which is why we keep the region check before the rest of the lobby. When you use DANA, OVO, GoPay, or QRIS, we store only the record needed to tie the payment to your account and keep the audit trail clean. The rule applies across slots,
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live casino tables, and crash games, and you can ask us to restate it before you continue. If the status changes, we refresh the page copy and ask you to reload the session so you see the latest version.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to Reach Us

When a legal question needs a human answer, we keep it on the same paths we use for account checks.

Live chat Open live chat from the site footer for access questions, region checks, or policy changes. We use your registered phone number and account email to find the right record before we answer.

WhatsApp Use WhatsApp when you want a short written trail on your phone. Our team replies from 09:00 to 22:00 WIB and can point you to the exact page that matches your request.

Email Send longer requests by email when you need to attach screenshots from Android Chrome, iPhone Safari, or desktop. We keep the thread tied to your account so later edits stay easy to trace.

DATA HANDLING

How We Handle Your Records

We keep legal requests close to the account record, then limit the data to what we need for access checks, replies, and proof of change.

Data Use

We keep only the fields needed to handle your account, such as phone number, wallet name, region, and request history. That keeps legal replies tied to the right record and avoids extra data in the file.

Cookies

Cookies remember language, session state, and whether you are on Android Chrome, iPhone Safari, or desktop. If you clear them, you may need to choose your settings and sign in again.

Login Checks

When a login comes from a new device or a new browser, we may ask for a code or confirmation before the session opens. That step helps keep access tied to you, not the device alone.

Retention

We keep request logs only for as long as they are needed to answer your case, complete the change, or meet local obligations. Older records are not kept longer than necessary for that purpose.

Change Requests

To update details, send the request from your registered channel and name the field you want changed. We may ask for a recent screenshot or confirmation before we edit the record.

Contact Trail

If you want a written trail, ask for email follow-up after chat or WhatsApp. We use that thread to confirm what changed, when it changed, and which account record now applies.

Common Legal Questions and Answers

These are the questions we hear most often about legal access, data, and changes to your account. We answer from the record tied to your phone number and region, so the reply matches the same terms you saw when you opened the page. If your device, wallet name, or contact number changes, the answer may also change, because the stored record must stay accurate.

Yes, only where local law permits. We show the account flow and terms after the region check, so your access matches the rules that apply to your location and device.

We keep the phone number, wallet name, region, login record, and request history needed to manage your account. Anything outside that scope is not stored for the legal case you opened.

Send the request through live chat, WhatsApp, or email from your registered channel, then name the field you want updated. We may ask for a fresh confirmation before the edit moves.

Cookies stay in your browser until you clear them or they expire. They help us remember language, session state, and device checks on Android Chrome, iPhone Safari, or desktop.

A new device can trigger a code or another confirmation step before access opens. That lets us match the session to your record and keep the account tied to you.

We keep records only as long as needed for support, change handling, or local obligations. After that, older items are removed or archived according to the rule that applies to the request.

Start with live chat if you want the fastest route, or use WhatsApp and email when you need a written trail. Send your registered phone number so we can find the right account record.

airhoki Legal Rules for Your Account

Where to Reach Us

How We Handle Your Records

Data Use

Cookies

Login Checks

Retention

Change Requests

Contact Trail

Common Legal Questions and Answers

01 Can I access airhoki from Indonesia?

02 What details do you keep for my account?

03 How do I request a change to my details?

04 Do cookies stay on my device?

05 What happens if I log in from a new device?

06 How long do you keep my records?

07 Who should I contact for a legal question?

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